The implementation of the cloud-based model of HardMetrics Performance Manager (HPM) is already underway. C3 will be relying on HPM for insight into their operational activity and business trends, and will be available to everyone from corporate management down to the individual agent. We’re thrilled to be working with such a top notch company, as we continue to expand our customer base in the call center industry. And it seems that C3 is excited too. Here’s an excerpt of a quote from Ken Condren, C3’s Vice President of Technology:
“We want to give our clients a package of tools and experience they can’t get anywhere else. The analytic component of HardMetrics further enhances our analytic capabilities, differentiating us from anyone else in the industry.”
We look forward to living up to, and exceeding C3’s expectations.
To read the press release we put out on the partnership, keep reading below.