Tuesday, April 26, 2011

SearchBusinessAnalytics.com covers benefits of real-time BI

Recently Alan R. Earls of SearchBusinessAnalytics.com was conducting research for his article, "Real-time BI capabilities offer benefits, add complexities for users." Based on their knowledge of what we do, the folks at our PR firm Gregory FCA suggested to Alan that he would benefit from talking with a couple of HardMetrics customers.

A few weeks ago Alan contacted TCIM Services Inc. and NOVO 1, two of our customers in the highly competitive Call Center Outsourcing market. The good news is that Alan and his editor found the information to be compelling and of value to the article. The one catch is when you read the article you won't see HardMetrics mentioned by name.

If you've ever had any dealings with the press, you know that sometimes they don't mention vendors and their technologies by name. But rest assured and just so you know, the solution and benefits being talked about in the article are being realized through the deployment and use of HardMetrics Performance Manager.

Thursday, April 21, 2011

Improving operational analytics at SOCAP International 2011 Symposium: You can bet on it

I'm heading out to Las Vegas next week to the SOCAP International 2011 Symposium. From May 2 to 3, HardMetrics will be calling Table #13 in the Exhibit Hall home.

If you're planning to attend the Symposium, drop by. I'd love to hear how you're tracking and managing the performance of your customer service and call center operations. Or maybe I'll run into you at one of the sessions. SOCAP has put together a great list of speakers that I'm looking forward to hearing, including Terry Jones, Chairman of Kayak.com.
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