Fall is almost here, which means the start of trade show season once again. To kick things off, Joe Przbylowski, head of our implementation and sales support team, is heading down to Dallas to speak at the American Teleservices Association (ATA) Dallas Vendor Showcase.
Joe will be giving a presentation entitled “Harnessing the Power of Your Contact Center Data.”
He’ll be addressing best practices for combining your contact center and back office operations data into one dashboard, drilling down from enterprise to agent-level detail, ensuring access to data for all users, the power and impact potential of agent scorecards and more. Joe will be presenting alongside representatives from several companies, including our customer, NOVO 1.
If you’re going to be at the showcase, make sure to stop by and say hello to Joe. And if you can’t make it but have questions on any of these topics, leave a comment and we’ll be happy to answer them!
Keep your eye on the blog for announcements of other shows we’ll be attending and/or speaking at in the coming months.
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