Monday, June 6, 2011

Business intelligence goes mobile at the 2011 ICMI ACCE Conference and Expo

Just try to keep me in the HardMetrics booth at the ICMI ACCE Conference and Expo show. I triple dog dare you. :)

That's because I'll be walking around with my iPad at the show in New Orleans from June 13 to 15 showing attendees how to use HardMetrics Performance Manager on their tablet.

Not all business intelligence solutions can easily and seamlessly deploy their software to the mobile Web. It requires them to build a separate application for each mobile operating system and devise a strategy to deploy the application and keep it updated and current. But since HardMetrics is and always has been a pure Web-based solution, you don't need an app to access it on your tablet.

All you have to do is open the Web browser on your tablet, whether it's an iPad, Motorola Xoom, Samsung Galaxy, BlackBerry PlayBook, or any other tablet, and log in to the HardMetrics Performance Manager to have complete access.

You don't have to be glued to a desktop or a laptop to pull up dashboards, scorecards, charts, graphs, and reports instantaneously. All the features our product offers are accessible, along with data navigation and filtering capabilities, on mobile tablets.

So if you're working in a call center, you can walk around the floor with your tablet of choice in hand. Walk up to any agent to show them real-time reports and measurements, all from your tablet. Sit down and have an impromptu coaching session. Mobile access to metrics and analytics can make working in a call center even more dynamic, proactive, and efficient.

But there's more to it than just that. The possibilities for managers, management, and executives are endless. So stop by booth #36 to find out the advantages mobile access to your business data can bring your call center or organization. Because if you're on the front line of customer care every day, you'll want to see the great strides you can make by capturing accurate performance data and reporting it in a timely and automated fashion on your mobile device.

And don't worry, I won't be walking around the show floor too much. I'll spend enough time in our booth to get a chance to talk to you. Hopefully I'll see you there. And If you haven't signed up for the show yet, you still can on the website.

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