OPTIMIZING SALES, SERVICE & OPERATIONS

Friday, July 1, 2011

Business intelligence, tablet computers and cloud computing

Since we announced the optimization of HardMetrics Performance Manager for the iPad and other tablets, I’ve been amazed by the feedback we’ve received—it’s clear that we’ve hit a hot topic here. The popular blog CloudTweaks obviously agreed, as they included a quote from me in a post on the impact of tablets and cloud computing on business intelligence.

The article focuses on the tablet enabling employees to “access information from anywhere at anytime, and also input data using shared document formats in real time.” But as I said in the comment I left on the post, the advantages of BI on the tablet go well beyond employee access. For our customers, the bigger advantage is the empowerment of the entire corporate org chart, from executives and management on the go, to client-facing resources, and even a manager/supervisor’s ability to walk over to a call center agent in the middle of the day with their tablet in hand, and discuss their real-time performance. And I believe that as the use of tablets in the business world becomes more widespread, we’ll begin to see even more benefits to mobile BI solutions.

You can see my comment and the full article at CloudTweaks.com.

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