Monday, February 28, 2011

Software pro joins HardMetrics as President

Early in my career as an entrepreneur, I learned that one of the most important elements to building a successful business (besides always having enough money in the bank) is to have the strongest team possible.

As CEO I lead the charge to hire and retain the best and brightest talent available. At HardMetrics we have accomplished some pretty impressive feats, and this is directly related to the fact that we have a highly pedigreed and hand-selected staff.

In keeping with that philosophy, today we announced that HardMetrics has scored another major coup: We added Brian Turley to the team in the position of President.

Brian has ascended the corporate ladder to become one of the leading software executives in the industry. As an example of his relentless pursuit of corporate success, he started in a sales role with Strohl Systems shortly after graduating from college, and eventually became CEO.

He ultimately orchestrated and led the sale of Strohl to SunGard, and remained there as Senior Vice President and General Manager of Software Solutions for SunGard Availability Services before joining HardMetrics. That effort requires a unique set of skills and is a clear indication of what a driven and motivated leader Brian Turley is. Our hiring of Brian affirms our commitment to recruiting the best and brightest to drive HardMetrics forward.

Brian's primary responsibilities at HardMetrics are growth, revenue, customer satisfaction, and building upon our successes to date so that we realize our massive growth potential. We've made a name for ourselves with signature clients such as Motorola, Time Warner Cable, TCIM Services, Telerx, and AAA Auto Club South, who are optimizing sales, customer service, and operations with HardMetrics Performance Manager.

The call center is ground zero for customer interaction -- the place where customers and prospects find themselves when they decide to buy, or conversely when they have a customer care issue that needs to be addressed and/or fixed.

Our clients have learned firsthand how important it is to leverage trends that are immediately visible in this mission-critical operating environment. Now, under Brian's leadership of our sales and marketing initiatives we can bring our know-how and proven case studies to the huge universe of companies that depend on call centers to provide the first line of defense with their valuable customer base.

Brian will be a major contributor in the enhancement of our marketing efforts, will own the build-out of our sales team, and will work with clients to drive even greater efficiency, productivity, and profitability from their sales, customer care, and business operations processes with HardMetrics Performance Manager. Read what else he'll be doing in the press release we issued over the wire.

In his spare time (if we allow him to have any!), he will also contribute here on the blog, so you can expect to hear more from him soon. Join me in extending a warm welcome to Brian!

Software industry veteran brings experience from SunGard and Strohl Systems

WAYNE, Pa.--(BUSINESS WIRE)--HardMetrics, the leading provider of performance management and operational analytics solutions for call center driven organizations, today announced that Brian Turley has joined the company as President. Mr. Turley will work closely with HardMetrics’ Chief Executive Officer, Rob Winner, and will focus on accelerating the company’s revenue growth through new customer acquisition, expansion of relationships with existing clients, and enhancement of sales and marketing initiatives.

Founded in 2003, HardMetrics has established its software products as best-in-class business intelligence solutions that help enterprises make sense of the massive amounts of data created by call centers and other mission critical operational platforms. HardMetrics centrally collects data from a wide variety of sources within the call center, combines it with in-house as well as externally produced data and translates it to usable, actionable business information that can be used across all end user role levels by corporations of all sizes who depend on call centers, and companies that own, manage, and operate call centers on behalf of corporate clients. The company has attracted an “A” list of corporate customers, and Mr. Turley’s track record of building successful software companies will enable HardMetrics to aggressively expand its sales and marketing initiatives, develop additional client relationships, as well as enhance existing and build new awareness with the analyst community.

In commenting on the announcement, Rob Winner said, “HardMetrics is on a steep growth trajectory. With Brian Turley we add a highly-pedigreed professional to our experienced and accomplished management team and continue our philosophy of hiring the best and brightest available talent on the market. Brian’s sales and marketing expertise immediately enhances the collective intellectual capital of the company and delivers the firepower we need to execute on the considerable business opportunity before us. Brian’s mandate is to leverage our track record of success in empowering our customers with the ability to quickly and dramatically increase the efficiency, productivity and profitability of their Sales, Customer Care and Operations business processes. Brian’s expertise and energy will assist in accelerating our growth even further.”

Prior to joining HardMetrics, Turley was Senior Vice President and General Manager of Software Solutions for SunGard Availability Services. Turley also enjoyed a successful career at Strohl Systems, joining the company in 1996 as Sales Support and eventually ascending to the role of Chief Executive Officer, where he helped the company to become a leader in business continuity planning software and services. As CEO, Turley was responsible for executing on the successful sale of the company to SunGard, a pioneer and leading provider of availability solutions. Turley graduated from West Virginia University in 1994 with a Bachelor of Science in Business Administration.

Brian Turley added, “HardMetrics has true disruptive technology: powerful and intuitive, yet easy to deploy, easy to support, easy to use and the most cost effective solution of its kind available on the market today. HardMetrics cracks the code on the real business challenges that customer-focused corporations face by collecting measuring, monitoring and simultaneously managing both call center and business metrics with dashboards, scorecards actionable reporting and data visualization. Customers rave about HardMetrics because our solutions work as advertised and deliver real results. Now, we can leverage this success and build additional value, additional customer relationships, and additional awareness throughout the industry. This opportunity fits my skill set perfectly and I look forward to working shoulder-to-shoulder with Rob Winner and the entire HardMetrics team to continue to grow and enhance the value of our company.”


HardMetrics is a leading provider of on-premise and on-demand analytics and business intelligence solutions for call centers and the companies that depend on them. Organizations of all sizes use HardMetrics to transform call center and operations data into actionable information that drives enhanced efficiencies, profitability and customer satisfaction. HardMetrics solutions are easy to deploy and cost effective, enhancing visibility at every level of the enterprise. For more information, please visit the company’s website at http://www.hardmetrics.com/.


Contact: Joe Crivelli, JoeC@GregComm.com, (610) 228-2100

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6578159&lang=en

Gregory FCA
Joe Crivelli, Senior Vice President
Direct: 610-228-2100
Mobile: 610-299-6700

No comments:

Post a Comment

To prevent spam, all comments are moderated. Please allow a few minutes for your comment to be reviewed and approved. Thank you.

Related Posts Plugin for WordPress, Blogger...