- Improve Corporate Performance and Efficiencies with Operational Analytics tells you why analytics and business intelligence in most organizations continue to struggle to meet the needs of their end user community. We look at how Telerx put operational analytics into action to successfully visualize, investigate, and report on the links between the call center and business performance.
- Business Units and Business Intelligence shows you why the business intelligence landscape is changing for the better for business users. We dive into how AAA Auto Club South is taking advantage of these changes and was able to gain access to 750 metrics in an organized, easy-to-use, Web-based application.
- Making Metrics and Analytics Work across your Operation confirms that data and reporting don't have to be siloed. We look at how Motorola was able to consolidate reporting and performance analytics for its global customer care operations to become timely, accurate, and consistent.
Feel free to view them at your leisure. Then tell us what more you'd like to learn about. Leave us your thoughts in a comment on this post. Make sure you stay up to speed with all of our webinars by bookmarking the "webinars" tag.