If you're planning to attend the Symposium, drop by. I'd love to hear how you're tracking and managing the performance of your customer service and call center operations. Or maybe I'll run into you at one of the sessions. SOCAP has put together a great list of speakers that I'm looking forward to hearing, including Terry Jones, Chairman of Kayak.com.
Also, our friends at Telerx, a HardMetrics' customer, will be exhibiting at the Symposium. So stop at our booth and learn how HardMetrics can improve call center reporting, performance management, and operational analytics. Then walk over to Telerx's booth and see how they've implemented the HardMetrics solution and the benefits they're getting.
Time for me to go pack my bags and warm up my dice. ;) But watch this spot. When I get back I'll share with you the latest trends I'm seeing in the call center space.
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